The union claims that despite the mandatory telecommuting, the call center still maintains “approximately 70 to 80 people working on site”. CUF guarantees compliance with the rules.
Call center workers union condemns “new cases” of COVID-19 among workers Call Center CUF Lisbon also accused the company of “repeatedly failing to comply with the obligation of telecommuting”, which CUF refuted.
“Found today [terça-feira] Several situations [de covid-19] Do not call centerr comes from Moscavide and belongs to the CUF group. What we do know is that for several months, they have about 70 to 80 people working on site, even if telecommuting with compatible functions is mandatory during this period,” the head of the call center workers union explained to Lusa. STCC ), Jose Abrantes.
In response to the Lusa agency, CUF “completely refuted the allegations made by the Call Center Workers Union-Tás Logado (STCC)”.
The union leaders emphasized that in Call Center Installed in Moscavide, Lores, Lisbon, “compatible with telecommuting”.
He emphasized: “We are talking about two issues that have not been resolved in practice. The organization is repeating this issue, and in the same place, or even more.”
The union leader also pointed out that he has reported that “distance and sanitation measures in the public areas of the building are not the best”, although he emphasized that the union cannot “directly identify these problems.”
José Abrantes also emphasized that after four positive cases were detected in the same area in July last year, CUF recurred in this situation. Call Center“.
“[Na altura] We reported the situation to DGS [Direção Geral da Saúde] When the obligation to telecommute came back, we filed a complaint with ACT [Autoridade para as Condições do Trabalho], But ultimately to no avail, because the CUF team said after the inspection that it did not have the technical conditions to provide computers to all workers and put the workers in this situation,” he said.
The company also stated that throughout the pandemic, it has maintained “strict control and safety measures and procedures to ensure the protection of employees, including shift mismatches, temperature measurement, distribution of personal protective materials, and regular cleaning of facilities.” “The authorities that monitor working conditions emphasized this effort.”
CUF also refuted allegations that there was a covid-19 case originating from the Lisbon call center.