The outrage of Ultimo fans who cannot access the LIVENow platform to participate in the Roman singer-songwriter concert in the Colosseum is increasing. Many people complained on social media that even though they had purchased tickets, they still could not enter the platform.
Fan protests broke out Last, Fell on social networks to report platform failures life They streamed the concert of the Roman singer-songwriter at the Colosseum. Many users complained that despite having purchased a ticket, they still cannot access the site. On Twitter, the user involved received the same reply after writing the help email for the report: “Thank you for your letter, our staff is processing your request.We will contact you as soon as possible“.
Complaints from Ultimo fans
Via Twitter, Ultimo fans Thousands of reports were reported by people who failed to visit the concert. “I don’t even have the strength to cry, I am desperate and speechless.I have been waiting for this concept for a few days, except for the countdown, and then it is completely dark and nothing is seen“Write a fan. Another complaint:Livenow’s response to my complaint is that I can see that it records as many records as I want in a week.Scandal, shame“. Others post replies received via email Assistance service: “Sorry, you are experiencing a streaming problem, we are watching high traffic and are working on it. We recommend that you try to refresh and also try to clear the cache on other browsers/devices. We remind you that the event will last for 24 hours on the platform, and you can see the event multiple times during this period, or you can rewind. We apologize again for the inconvenience caused.The Ultimo concert “Buongiorno Vita-L’evento” will remain on the platform for 48 hours (until Saturday, April 24, 10 pm) to allow connection to anyone who cannot use virtual tickets.