Aeroflot has proposed to introduce a tariff in Russia under which the air carrier will be able to transfer passengers to another, earlier or later similar flight. The carrier sent a corresponding letter to Vladimir Tasun, President of the Air Transport Operators Association on February 11.They put forward the proposal in the form of a draft federal law to amend the Aviation Law and Aviation Regulations, and they wrote “Vidomosti”… Tasun himself said that the review of the plan was postponed to the end of February to collect the opinions of all airlines.
Aeroflot recommends allowing airlines to independently change the conditions of carriage of passengers who purchase tickets at such fares-dates, flights, routes (for example, replacing direct flights with connecting flights) and service levels-unilaterally, without the passenger’s consent Circumstances… In this case, the company will be obliged to pay him compensation, but not in all cases should be compensated. The maximum payment amount is 30,000 rubles. At the same time, passengers will have the opportunity to purchase tickets for the same flight at the normal fare-flights are guaranteed. All of this will reduce the average ticket price by 2%.
According to experts, in this case, we are talking about the legalization of overbooking blindness-when a company sells more tickets than cabin seats. On average, airlines sell 110% of tickets for each flight, and about 10% of passengers do not show up on the flight. However, otherwise there will be conflicts and you need to persuade someone to postpone the flight. Nowadays, Russia has no regulations on overbooking. According to the law, Russian airlines are obliged to transport customers strictly according to the flight on which they purchase tickets.
Andrei Kramarenko, an expert at the Infrastructure Project Center of the Economic College of Higher Education, pointed out that the lengthy wording in the draft law may cause the company to cancel flights and transfer unprofitable flights that passengers have never fully utilized. Others to seek compensation. In addition, cancellation of flights due to underload has become common practice, even though it is prohibited by the Aviation Law. At the same time, according to the new regulations, every denial of boarding will bring benefits to the airline: the cheapest passenger will be transferred to another flight, and the compensation related to the ticket price will be minimized.
Nowadays, the list of reasons why carriers refuse to transport passengers is strictly restricted: violation of flight rules, refusal to comply with airline requirements, passenger’s health (if special transportation conditions are required or threats to other passengers), passenger refusal to pay for luggage, bringing children, violation Code of conduct on board and refusal to pay for prohibited items in carry-on baggage or baggage.
Aeroflot claims to have abandoned the plan: According to Mikhail Demin, the company’s representative, the plan has not yet been considered, although the plan was developed during the pandemic because the timetable has changed dramatically and the time limit for lifting the restrictions is uncertain.
The representative of the Ministry of Transport also clarified that the proposal will “not be considered until air traffic is fully restored”. S7, Ural Airlines and Utair did not comment on this plan. The representative of Red Wings believes that the emergence of such fares will enable passengers to enjoy lower prices: certain destinations and dates are in high demand, and some passengers will be prepared to buy tickets at a cheaper price in exchange for them The risk of unwillingness to buy air tickets. There is enough space for a specific flight.
According to reports, in May last year, the Russian government enacted a bill to allow air, rail, sea and inland water transport companies not to refund passengers of the pandemic. The company has the right to transfer equivalent funds to the passenger’s personal account so that he can use it to purchase new air tickets or issue coupons for future trips.
The reason for enacting the bill is that the carrier finds itself in a critical state due to quarantine measures. Especially in the aviation sector, passenger traffic has dropped by 80% compared to the same period in 2019, and revenue has also fallen accordingly. At the same time, the company’s fixed costs-paying salaries, renting airplanes, etc.-remained almost unchanged, which is related to the company’s substantial increase in ticket prices. Aeroflot spokesperson Mikhail Demin (Mikhail Demin) proposed the introduction of vouchers vital to the aviation industry: the amount of airline refunds can reach about 70 billion rubles, 40 billion rubles. Part of it is undertaken by Aeroflot. The issue of ticket refunds is also related to rail transportation.