How one can seamlessly join on-line and offline contact factors? Which level of the client journey does this have probably the most impression?
On this video, Martin Bless (USA As we speak) and Patrick Vink (PostNL) focus on the chances, challenges, and sensible use of good knowledge options throughout the checkout section of the client journey. On-line and offline.
With a well-designed IT panorama, the clothes big collects knowledge from completely different angles. They then use the insights gained by the corporate to realize a greater buyer expertise. On this video, you’ll get handles and instruments to serve clients at every stage of the acquisition.