The 2020 crisis and pandemic supported the business of debt collectors collecting debts for banks. The personal debts received by the claimant amounted to 582 billion rubles. -At least since 2013, it has reached a record level. The following is data from the National Association of Professional Collection Agents (NAPCA), RBKCompared with 2019 before the crisis, the number of new cases involving collectors increased by 4.9% to 8.4 million.
According to NAPKA data, compared with the ceding business (transfer of debt collection rights), the size of the agency collection market increased by 6.8% in 2020. According to NAPKA data, the market share of the collection dropped by 22% last year to 2366. Billion rubles. During the pandemic, some borrowers deteriorated bank loan services: this particularly affected those who were financially unstable even before the pandemic. After that, banks began to actively share information about overdue loans with professional payees. By the end of the first nine months of 2020, the share of loans overdue within 90 days has increased by 11 percentage points. And reached one-third of the collector’s portfolio.
Market participants attributed this to the high workload of the bank’s internal collection services: debt collection is not the main activity of credit institutions, and handing over these cases to the payee is a fairly reasonable step. At the same time, the payee who signs a contract with the bank has no right to decide whether to provide a deferred payment to the customer without the customer’s consent. In a pandemic, the lender sometimes cannot make a timely payment decision. Strategy. If we talk about debts arising from restructuring or credit vacations during the pandemic, creditors will immediately consider these issues, and if a positive decision is made, the case will be removed from the work of debt collectors.
According to experts, the percentage of defaults caused during the pandemic now accounts for 20% to 25% of agent collectors’ portfolios. There are almost no malicious defaulters among new customers, because debt is increased for objective reasons, which is caused by the crisis. This year, the growth of debt will be huge, but not explosive: the market will receive debts that have formed since the second half of 2020, and banks will initially cooperate with them. According to NAPKA’s forecast, collectors will receive as much as 700 billion rubles this year, according to the agreement reached with the bank. debt. The dynamics of debt transfers will also depend on lending activity: banks and MFOs are actively increasing their loan portfolios, which may affect the number of transfers to consignees.