No less than 23% of carbon dioxide emissions come from automobiles and other vehicles with internal combustion engines. As a provider of electric vehicle charging solutions, EVBox is committed to reducing these carbon dioxide emissions and paving the way for new infrastructure. “In EVBox, we foresee a future where green charging infrastructure will power our daily transportation.”
“When I first entered EVBox, you mainly read in newspapers that electric cars are a fashion phenomenon. By the end of 2018, there were 5 million electric cars on the road, and it is expected that there will be no less than 30 million by 2025. EVBox According to Hugo Pereira, head of staff and growth, the fashion phenomenon has increased significantly. The popularity of electric vehicles seems to be only increasing, partly due to the good network of EVBox charging stations. As a result, about 12,000 tons of carbon dioxide emissions have been saved each year “With the advent of electric vehicles, we now have a different view of how cities travel. Pereira said: “This is an important step towards a world where there is only zero-emission transportation and much less air pollution.
In recent years, EVBox has grown from a European company to an international market leader in charging stations, which has 13 offices all over the world. But has it grown? If it’s up to a growth strategist to decide, it’s this company. Within three years, the number of employees of EVBox has increased from 10 to more than 700. “And we are ready for the next phase of exponential growth,” Pereira said.
However, not everything in the company has gone through unremitting efforts. Within a moment, EVBox seemed to be off track due to scattered collaboration, error-prone ordering process, incorrect priority allocation of potential customers, and long quotation process. Pereira: “For our next rapid growth, we must completely adjust our business operations.”
Therefore, EVBox focuses on automation, integration and collaboration. “If we want to continue to maintain good business operations, we need to prepare the best operations, teams and services for growth.” Pereira said: “If you empower employees and optimize business processes, upgrades will become much easier . In order to achieve more rigorous processes and new insights, EVBox uses Salesforce’s Service Cloud to combine sales activities, customer service, and collaboration with partners. “These processes are now more efficient and transparent,” Pereira said.
This is not only a success internally: EVBox’s customer journey has also been greatly improved. By integrating its own resource planning, marketing automation and billing systems with other customer data, the company has a complete overview of the customer experience. It is now easy to track all potential customers and orders at all stages of the sales process. In addition, the time required for quotation is now reduced by half compared to before, and the quotation is more accurate. With centralized customer service, customers can answer their questions faster. “With this, we can be sure that we provide consistent quality. We detect potential problems in our services in real time, and we can also analyze long-term trends.”
Currently, EVBox has installed more than 200,000 charging points in more than 70 countries/regions. Therefore, the company can rightly be called an important player in the market. Next target? By 2023, EVBox will have 1 million charging points. Ambitious, but the company knows its purpose: to contribute to emission-free transportation, thereby making the world more sustainable. “The more people who make more sustainable choices, the more goals we can achieve.”
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About the Author: René Puntman, Strategic Account Manager Sales force